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KAG Customer Satisfaction Survey 2012

Posted on: August 17th, 2012 by Richard Raw No Comments

Our service levels are regulary monitored by our work providers & insurers.  The following survey results illustrate how our performance was rated over the previous two quarters by one of our key clients.

The surveys asked policyholders to rate our service out of 10 in five key areas:

  • if a courtesy car was offered and supplied
  • if they were offered a collection and delivery service
  • if they received regular updates on progress of their repairs
  • if they were happy with the standard of repairs
  • if they were happy with the service they received overall

The table shows our results out of a possible score of 50 in comparison to our regions average and the national average.

Qtr 1

Qtr 2

KAG Accident Repair Centre

98

97.5

Region NE Average

89.92

93.86

National Average

87.54

89.98

survey-graph

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