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KAG Customer Satisfaction Survey 2012

Posted on: August 17th, 2012 by Richard Raw No Comments

Our service levels are regulary monitored by our work providers & insurers.  The following survey results illustrate how our performance was rated over the previous two quarters by one of our key clients.

The surveys asked policyholders to rate our service out of 10 in five key areas:

  • if a courtesy car was offered and supplied
  • if they were offered a collection and delivery service
  • if they received regular updates on progress of their repairs
  • if they were happy with the standard of repairs
  • if they were happy with the service they received overall

The table shows our results out of a possible score of 50 in comparison to our regions average and the national average.

Qtr 1

Qtr 2

KAG Accident Repair Centre

98

97.5

Region NE Average

89.92

93.86

National Average

87.54

89.98

survey-graph

Alloy Wheel Refurbishment – Honda Civic Type-R EP3

Posted on: August 15th, 2012 by Richard Raw No Comments

At KAG we take a great deal of pride not only repairing vehicles but also restoring them and enhancing them too. Our customers wheels were poorly painted by the previous owner so he decided to have them freshly painted, this required sand blasting them back to the metal giving us a good starting surface to paint. He chose to go with a Gun Metal Grey finish similar to the new Alfa Romeo wheels you see on their cars.

Here is a shot before the painting began once they’d been sand blasted.

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

And here we have the finished result looking fresh against the deep Red paint.

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

If you are interested in having your wheels refurbished then please give us a call –

01274 761 000

What’s in our workshop at the moment

Posted on: August 10th, 2012 by Richard Raw No Comments

At KAG we get a huge range of cars, trucks and bikes to work on, some of these cars are a little more special than the usual ones we work on and worth sharing. Many car enthusiasts like to see progress and the processes behind repairing/modifying or painting a car so here are a few of the most interesting cars around the work shop at the moment.

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Honda Civic Type-R EP3 Red

Jaguar XF-S Full Respray

Jaguar XF-S Full Respray

Jaguar XF-S Full Respray

Jaguar XF-S Full Respray

Land Rover Range Rover Evoque ONYX

Land Rover Range Rover Evoque ONYX

Give us a call if you are interested in having any paintwork done on your own car. 01274 761 000

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